A Private family in Denver is seeking a Director of Family Services to represent the Family in the highest possible regard by carefully communicating with Family friends, associates, the team and vendors as directed. The experienced and discreet Director of Family Services (DFS) is responsible for providing oversight and participatory leadership of the household and property services teams currently caring for the Family’s residential portfolio in Colorado and other remote properties. order to ensure timely delivery of high service levels in the areas of: property management, household services, travel, events management, and general administration is key to success. Local Denver-area candidates will receive first consideration; however, Family is open to a relocation. The Family has a history of retaining valued staff and is seeking a long-term placement in this important role.
Duties include, but not limited to:
The position serves as a lead Family representative overseeing the Household Manager, Facilities Manager, and third-party vendors
Time will be split between the Family Office and the Household office
Collaborate closely with the Household Manager to maintain effective communication with the Principal
Provide a highly-responsive, high-touch level of availability for immediate Family needs
Manage several direct reports
Review and approve invoicing for third-party contractors
Ensure adequate oversight for projects and initiatives being implemented across the portfolio of properties
Delegate responsibilities
Work closely with the Principal, Household Manager, Facilities Manager, and vendors to anticipate the Family’s needs and respond quickly to their requests
Coordinate household calendars and schedules with Household Manager
Plan for and execute events and maintenance/repair activities with minimal Family disruption
Develop streamlined processes for management of vendor and service team scheduling to maximize Family privacy
Work with the Household Manager and Facilities Manager to make recommendations for staffing needs, update protocols, and lead by setting the strongest example for the team
Cultivate a proactive culture of planning across household and property teams in order to improve Family experience, productivity, and preparedness
Oversee purchasing and inventory decision making for outlying properties and employees.
Demonstrate poise, grace, diplomacy and the utmost professionalism in representing the Family to vendors and service providers.
Provide oversight for managing & tracking of expenses and bills while collaborating closely with accounting partners in the Family Office. Assist in the preparation and minding of budgets as requested by the Family
Other duties as assigned
This is a Full-Time Position:
Salary commensurate with experience
Amazing benefits package
Requirements:
Bachelor’s degree
Minimum of ten-plus years of relevant experience or equivalent combination of education and experience managing service delivery within a high-touch, action-oriented private household with exacting accountability levels
Adept in all areas of personal service, residential property and home management, hospitality and property oversight
Significant experience in quality service standards and execution, human resource talent acquisition, and “best practices”
Demonstrated experience in maintaining a private employer’s confidentiality, safety, security, and privacy
This position requires occasional travel in support and oversight of remote team members and vendors
Superb written and oral communication skills; a gift for distilling information into concise verbal and written formats.
Capable of processing and working through the innumerous and sometimes difficult dynamics associated with working within the context of a Family with exceptionally full plates.
Discreet and able to work independently as a leader and team member. The successful candidate will be a “self-starter” who can relate well with others in an organized and efficient manner.
Possess a high level of accuracy, attention to detail, and follow-through
Critical thinker with the ability to exercise judgment, set priorities, and cope with competing demands
Excellent time-management and general organizational skills with the ability to effectively delegate.
Enjoy working closely with Family members, employees, and vendors to promote a positive, productive, and congenial environment
